The terms "you," "your," and "yours" refer to the customer. The terms "Company," "we," "us," and "our" refer to INTERACT SOLUTIONS. These General Terms and Conditions are governed by our Terms of Service. Our Terms of Service take precedence over any conflicting General Terms and Conditions provision. BY USING INTERACT SOLUTIONS SERVICES AND THE INTERACT SOLUTIONS WEBSITE, YOU CONSENT TO THE TERMS AND CONDITIONS OF THESE General Terms and Conditions. IF YOU DO NOT AGREE TO THESE General Terms and Conditions PLEASE DO NOT USE THE WEBSITE AND/OR SERVICES.
Credit cancellation policy shall be authorized only till the process request is incomplete. Once the process request is approved from our end, credit requests cannot be cancelled. The payments for the raised credit requests shall be paid and borne in 7 days upon raising the request. Any delays in payment shall lead to discontinuation and deactivation of the services.
You are entitled to withhold all the account confidentiality standards and shall not engage in partial or complete disclosure of “Accounts” information to any third party resources. You are entitled to keep all the information regarding invoices, recent transactions, payments, application fields and other panel details confidential.
While INTERACT SOLUTIONS strives to ensure that the information contained on this Website is accurate and reliable, INTERACT SOLUTIONS makes no warranties as to the accuracy, correctness or completeness of any such information and assumes no liability or responsibility for any omissions or errors in the content of this Website. INTERACT SOLUTIONS reserves the right to revise the information contained on this Website at any time, in its sole discretion without any obligation to notify past, current or prospective visitors.
You may download certain content that appears on this Website for your personal use, provided you do not remove or modify any copyright, trademark or other proprietary notices. You expressly agree that no right, title or interest in any downloaded materials is transferred to you as a result of such downloading or copying. There are inherent dangers in downloading materials and information from the Internet, and INTERACT SOLUTIONS cautions you to make sure that you completely understand the potential risks before downloading any such content. You are solely responsible for adequate protection and backup of the data and equipment used in connection with any information downloaded from this Website, and INTERACT SOLUTIONS will not be liable for any damages that you may suffer as a result of such download.
We reserve the right to change these General Terms and Conditions from time to time without notice by posting the changes to INTERACT SOLUTIONS website. When we do, we will also revise the "last update" date of these General Terms and Conditions.
We are committed to provide resolution for any type of service delay, however the user is entitled to a 100% of balance refund available in the respective accounts in case a sure shot resolution is not provided within 30 days of the date of payment.
We are set to activate user account within 7 days of payment confirmation with positive effect. However, the time period may vary based on certain set of limitations: The setting up of account period may vary based on the changes in customer requirement. Holidays or Non-working days are not considered as a part of the timeline for account activation period.
If the customer is not willing to extend/renew the contract upon contract expiration, we can transfer the ownership of the number upon request to the user as per the following policies:
|Only Virtual mobile numbers can be transferred.|
|Landline/Toll-Free/PSTN numbers are not transferable|
|User is liable to pay a transfer fee of INR 2000 to facilitate transfer of ownership.|
|User has an option to continue with the services until the number porting process is complete by paying the rental and usage charges.|
|We reserve the right to charge the User up to INR 5000 as a security deposit against the aforementioned charges. Any part of unused amount will be refunded back to the User after the transfer of ownership is complete.|
The user shall give their consent to receive communications from INTERACT SOLUTIONS by the means of mails, calls and SMS with respect to the services and transactions on our portal. The users are entitled to register their valid mail ids and contact numbers for the same. The user shall also be entitled to receive promotions, service updates and such other sorts of communications from our end.
The user can renew the services contract anytime post expiration of the services within two months from the date of contract expiration as per the following guidelines:
|The user can renew the services contract with the services of the previous number and the service plan only if the display number is available with us.|
|The user can renew the service contract beyond one month from the date of expiration and before two months from the date of expiration without a guarantee of previous service plan.|
As per the user registration guidelines, you shall be liable to provide true information while creating the account and choose a strong password. INTERACT SOLUTIONS reserves the right to have full access to customer specific information and use it to an extent as permissible by the regulations of Government of India to provide top notch services to the users. We store your critical information and are liable to keep it secure as per the Information Security Act – 2000.
We strive to provide best in class services to our customers with relentless dedication. There are some scenarios wherein the credits added in the user accounts are not utilized for a very long time or the account is not used for a very long time. This creates an imbalance for the other users as in operational accounts have to be handled on the backend equally consuming time and work constraints. As there are very minimal validity impositions on SMS services, we intend to build a fair usage scheme to ensure adequate utilization of credits within a fair time frame (6 months- 1 year) Thus to ensure that the services remain oiled for all our customers, we are introducing a Fair Usage Policy with an intention of service betterment.
The user shall be in agreeable terms with any form of electronic payment modes available with INTERACT SOLUTIONS for service payments against the services offered. We therefore in full terms are authorized to process any type of payment electronically by the user against the services. The invoice for the charged services shall be generated and shared with user at fixed periodic intervals. The user is responsible to cross check and verify the invoice and if any discrepancies are to be found, the same shall be notified to INTERACT SOLUTIONS within 7 days of the date of invoice generation. Invoice reminders shall be sent to user at regular intervals.
The user is entitled to use the services in context with cloud communications for business purposes providing Inbound and outbound solutions in context with IT support solutions.
INTERACT SOLUTIONS works under the regulations formulated by Department of Telecommunications, Government of India (DOT) and Telecom Regulatory Authority of India (TRAI). INTERACT SOLUTIONS reserves the right for modification, alteration or removal of specific features or offerings based on the law and regulations without any prior notice. INTERACT SOLUTIONS holds no abiding policy to fulfill any type of service request demanded by the user. The provision of service request fulfillment shall be on the sole discretion of INTERACT SOLUTIONS depending on priority parameters.
INTERACT SOLUTIONS extends service support 24*7 over mail on firstname.lastname@example.org and call on 8882264074. The general response time for any query or issue reported is 24 hours and may extend depending on the severity of the issue reported. INTERACT SOLUTIONS strives to resolve and type of issue reported in minimum time possible in reference with service provided but holds no guarantee that the issue will be resolved.
All products (including software) and services of INTERACT SOLUTIONS may only be accessed and used pursuant to a separate product or service agreement. If you have accessed such products or services prior to entering into a separate product or service agreement, such access is in violation of INTERACT SOLUTIONS General Terms and Conditions, and you shall immediately cease using such services or delete any such products from your computer or server until such time as you become an authorized user of such products or services.
THE INFORMATION ON THIS SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. No advice or information, whether oral or written, obtained by a user from INTERACT SOLUTIONS, shall create any warranty not expressly made herein. If you download or copy any material from this website, you do so at your sole discretion and risk and consequently you will be responsible for any damage to your computer system or loss of data that results from the download or copying of any material or software. Some of INTERACT SOLUTIONS Services require the use of third party services, products, or networks. INTERACT SOLUTIONS will make commercially reasonable efforts to communicate any policies, requirements, or guidelines of those third parties to You. You agree to follow those policies, requirements, or guidelines. ANY ACTUAL OR ALLEDGED VIOLATION OF A THIRD PARTY POLICY, REQUIREMENT, OR GUIDELINE BY YOU IS YOUR RESPONSIBILITY. INTERACT SOLUTIONS MAKES NO WARRANTY OR REPRESENTATION THAT ITS WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE IF ANY VIOLATION OF A THIRD PARTY POLICY, REQUIREMENT, OR GUIDELINE BY YOU IS ALLEDGED BY A THIRD PARTY.
IN NO EVENT WILL INTERACT SOLUTIONS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES HOWEVER THEY MAY ARISE, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE:
|USE OF THE INFORMATION CONTAINED ON THIS WEBSITE|
|USE OF SOFTWARE DOWNLOADED OR LINKED TO FROM THIS WEBSITE|
|FOR THE FAILURE TO PROVIDE SERVICES OR INFORMATION AVAILABLE FROM THIS WEBSITE, EVEN IF INTERACT SOLUTIONS HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT YOU HAVE ANY DISPUTE WITH ONE OR MORE THIRD PARTIES AS A RESULT OF YOUR USE OF THE WEBSITE, CONTENT OR SERVICES, OR ARE IN ANY WAY DAMAGED AS A RESULT OF ANY THIRD PARTY IN CONNECTION THEREWITH, YOU HEREBY RELEASE AND COVENANT NOT TO SUE OR OTHERWISE MAKE A CLAIM, DEMAND OR FILE ANY LEGAL ACTION OR INSTITUTE ANY LEGAL OR REGULATORY PROCEEDINGS AGAINST INTERACT SOLUTIONS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES AND SUPPLIERS FROM, FOR ANY CLAIMS, ACTIONS, DEMANDS OR DAMAGES (WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL), OF WHATEVER KIND OR NATURE, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, WHETHER FORESEEABLE OR NOT, DISCLOSED OR UNDISCLOSED.|