Our Multiple Channel option also ensures you only pay for those services you want and need. Multi Channel mixes of options so we can focus our services exactly where your clients prefer to communicate with you. Use Multiple Channel is to send incoming calls to phones or external phone numbers. Multiple phones in simultaneous or sequential order, Set the length of time and also use phone rings before calls forward to the next phone.

Call recording is one such siloed application which is now being cohesively used with the IVR solution. The importance of this feature in the IVR solution is indispensable in today’s customer service scenario. Also recording your calls for training and quality purposes, this feature can also prove to be of enormous value in your everyday customer handling. As a result, one comprehensive solution to deliver an all-in-one IVR solution to the customers.

Multi Level IVR helps you provide services on a global platform in different languages. It is an increasingly globalized economy, companies need new ways to communicate with partners, customers, and employees quickly and effectively. Once the call transfer is done your call will be disconnected and the transferred call is established as a new connection. In simple words, you answer a call and then send it to another extension inside your office.

An IVR WebHook allows the transfer of data from a phone call to a web server. It can pass along the answers to any non-recorded IVR questions as well as information such as the caller ID, timestamp, the number dialed and more. API is an open interface that allows you to connect third-party solutions, products and services. We followed international standard requirements with a specific focus on security, scalability and ease of operations.