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Business WhatsApp

WhatsApp Business makes interacting with customers easy by providing tools to automate, sort and quickly respond to messages. It's also intended to feel and work just like WhatsApp Messenger. You can use it to do everything that you're used to doing, from messaging to sending photos.

Some of the features we currently offer in the app include

Business profile to list important information, such as a company's address, email and website.
Statistics to see how many messages were successfully sent, delivered, and read.
Messaging tools to quickly respond to customers.

WHATSAPP ENGAGING CUSTOMERS

Potential Reach of 1.5 billion globally, and 200 million users from India alone
Preference People are already conversing and transacting with businesses on WhatsApp

WHATSAPP SOLUTION OFFERING

Rich text messages

Push and Two-Way Messaging, begin your conversations

Send messages with support for media- image, audio

MIS Reports and Analytics

99.99% Platform Uptime

Secure - message protected with end-to- end encryption

Optimize your performance

Optimize your performance

Push Messages

1 Business initiated messages
2 Template Messages-Initiated by businesses, can be sent any time.
3 Attachments will be supported in phase 2

2 - Way Communication

1 Consumer initiated messages
2 Freestyle chat with end-user, Initiated after an end-user response
3 Media sharing available - PDF , DOC, PPT, XLS, JPG, JPEG, PNG and much more

ENTERPRISES - THE POWER OF WHATSAPP

Push Messages

  • Alerts
    • Transactional
    • OTP
    • Service Messages
  • Promotional Messages
    not allowed

2 - Way Communication

  • Use for Customer Support
  • Interactive conversation
  • Chat bat connectivity
  • Menu driven services,
    set automated responses

5 SIMPLE STEPS - WHATSAPP ON-BOARDING

Implementation Timeline
Entire process takes 15 - 20 days

*If WhatsApp verification, message template approvals are Completed in time. Customization might take more time.

What we need

Business Name, Mobile Phone Number, Company Logo, Use Cases, Message Template

Number Authentication
OTP via SMS/ Voice call will be sent to authenticate phone number.

WhatsApp Business API requires a clean number, it should not be registered with normal WhatsApp Account

FEATURES - WHATSAPP SOLUTION

Functional
Easy to integrate and implement
Campaign Management, Template Management, File Handling, MIS
Opt-in functionality (We can help manage opt-ins)
Powerful
Multi-language support
Rich media support.
Protocol support - HTTP,HTTPS
Reliable
High availability - 99.999% platform uptime
Secure platform with authentication and audit trail
End-to-end encrypted messages between entities
Graphical Interface
Intuitive GUI for scheduling messaging and file upload (txt, xls, csv)
Efficient Dashboard and report center for comprehensive analytics.

What can you do with the WhatsApp Business API and ChatBot!

WHATSAPP - CHATBOT INTRODUCTION

The newly launched WhatsApp Business API provides Developers with compelling capabilities to integrate WhatsApp as a communication channel with Chatbots for interacting with their users.

WHATSAPP - MESSAGING TYPES

WhatsApp Template Message

WhatsApp Session Message

Pre-approved message templates for outbound alerts like delivery updates and booking reminders.
Templates cannot be used for promotional purposes
Use a WhatsApp Template Message if more than 24 hours have elapsed since the user last responded to you
WhatsApp Session messages sent and received in response to a user-initiated message.
A messaging session starts when a user a message and lasts for 24 hours from the most recently received message
You can wait for users to message, or you can send a Template Message (above) to invite the user to respond.

WHATSAPP- WEBSITE NAVIGATION SCENARIO

Transaction notification post purchase from Website or App

Use NLP to understand the context of user inputs and help them discover desired products and services by connecting your search APIs with the WhatsApp Business API Client

WHATSAPP- CUSTOMER SUPPORT SCENARIO

WHATSAPP- ONLINE PAYMENTS SCENARIO

Online Payments: Process online payments by providing dynamically generated payment links through WhatsApp.

WHATSAPP- INVOICING SCENARIO

Transaction notification post purchase from Website or App

Invoicing: Send purchase invoice and bill details as an attachment through WhatsApp

WHATSAPP- REMINDERS/DIRECT ALERTS

Notify users about upcoming Events and Tasks

WHATSAPP- CUSTOMIZED USE CASES

Design Chatbots and automated processes as per the specific requirements of both customers and internal teams, such as: Collecting Feedback from Users, Enabling Conversational Forms and gathering Customer Intent through WhatsApp and Extracting leads submitted on WhatsApp groups and updating them into excels sheets, etc

WHATSAPP-IMPLEMENTATION

Objectives Client had clear mandate for WhatsApp implementation and was looking for a partner who could work closely with them

VISPL - Client engagement

CASE STUDY

Processes
Project Initiation
Integration
Testing
GO - LIVE
Project Activities
Day to Day Project co-ordination
We provide monthly updated reports with information on Total Messages Sent, Delivered, Failed etc.
Traffic Analyse

Outcomes 1. Tracking of customer issues by category and severity levels.       2. Record time implementation with superior execution.

We Provide Below Services

Promotional / Transactional / OTP SMS
Miss Call Numbers
Short Code/Long Code Keywords
Virtual IVR Numbers
Toll Free Numbers
Voice Calls
Bulk Emails
SMS Campaigns
Affiliate Marketing

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For More Information Call 91-888 2264 074 or mail us at admin@interactsolutions.in