WhatsApp Business makes interacting with customers easy by providing tools to automate, sort and quickly respond to messages. It's also intended to feel and work just like WhatsApp Messenger. You can use it to do everything that you're used to doing, from messaging to sending photos.
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Business profile to list important information, such as a company's address, email and website. |
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Statistics to see how many messages were successfully sent, delivered, and read. |
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Messaging tools to quickly respond to customers. |
| Potential | Reach of 1.5 billion globally, and 200 million users from India alone |
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| Preference | People are already conversing and transacting with businesses on WhatsApp |
Rich text messages
Push and Two-Way Messaging, begin your conversations
Send messages with support for media- image, audio
MIS Reports and Analytics
99.99% Platform Uptime
Secure - message protected with end-to- end encryption
Optimize your performance
Push Messages
| 1 | Business initiated messages |
| 2 | Template Messages-Initiated by businesses, can be sent any time. |
| 3 | Attachments will be supported in phase 2 |
2 - Way Communication
| 1 | Consumer initiated messages |
| 2 | Freestyle chat with end-user, Initiated after an end-user response |
| 3 | Media sharing available - PDF , DOC, PPT, XLS, JPG, JPEG, PNG and much more |
Push Messages
2 - Way Communication
*If WhatsApp verification, message template approvals are Completed in time. Customization might take more time.
Business Name, Mobile Phone Number, Company Logo, Use Cases, Message Template
WhatsApp Business API requires a clean number, it should not be registered with normal WhatsApp Account
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Easy to integrate and implement |
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Campaign Management, Template Management, File Handling, MIS |
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Opt-in functionality (We can help manage opt-ins) |
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Multi-language support |
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Rich media support. |
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Protocol support - HTTP,HTTPS |
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High availability - 99.999% platform uptime |
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Secure platform with authentication and audit trail |
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End-to-end encrypted messages between entities |
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Intuitive GUI for scheduling messaging and file upload (txt, xls, csv) |
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Efficient Dashboard and report center for comprehensive analytics. |
The newly launched WhatsApp Business API provides Developers with compelling capabilities to integrate WhatsApp as a communication channel with Chatbots for interacting with their users.
WhatsApp Template Message
WhatsApp Session Message
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Pre-approved message templates for outbound alerts like delivery updates and booking reminders. |
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Templates cannot be used for promotional purposes |
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Use a WhatsApp Template Message if more than 24 hours have elapsed since the user last responded to you |
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WhatsApp Session messages sent and received in response to a user-initiated message. |
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A messaging session starts when a user a message and lasts for 24 hours from the most recently received message |
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You can wait for users to message, or you can send a Template Message (above) to invite the user to respond. |
Transaction notification post purchase from Website or App
Use NLP to understand the context of user inputs and help them discover desired products and services by connecting your search APIs with the WhatsApp Business API Client
Online Payments: Process online payments by providing dynamically generated payment links through WhatsApp.
Transaction notification post purchase from Website or App
Invoicing: Send purchase invoice and bill details as an attachment through WhatsApp
Notify users about upcoming Events and Tasks
Design Chatbots and automated processes as per the specific requirements of both customers and internal teams, such as: Collecting Feedback from Users, Enabling Conversational Forms and gathering Customer Intent through WhatsApp and Extracting leads submitted on WhatsApp groups and updating them into excels sheets, etc
Objectives Client had clear mandate for WhatsApp implementation and was looking for a partner who could work closely with them
VISPL - Client engagement
CASE STUDY
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Project Initiation |
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Integration |
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Testing |
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GO - LIVE |
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Day to Day Project co-ordination |
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We provide monthly updated reports with information on Total Messages Sent, Delivered, Failed etc. |
Outcomes 1. Tracking of customer issues by category and severity levels. 2. Record time implementation with superior execution.
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Promotional / Transactional / OTP SMS |
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Miss Call Numbers |
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Short Code/Long Code Keywords |
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Virtual IVR Numbers |
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Toll Free Numbers |
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Voice Calls |
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Bulk Emails |
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SMS Campaigns |
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Affiliate Marketing |
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